Question 1

What is Everlasting Email?

Accepted Answer

Everlasting Email is a service that lets you write heartfelt messages to be delivered to your loved ones at a future time. Whether it's a birthday greeting years from now, words of comfort after you're gone, or a message for a special milestone, Everlasting Email ensures your words reach the right people at the right time.

Question 2

How do I create my first message?

Accepted Answer

After signing up, start by creating an occasion from your dashboard — the moment your message is for — and choose how it is delivered (on a date, a two-person code, or Auto-Delivery). Then write your message inside it, add your recipients, and choose a template. You can save your progress and come back anytime.

Question 3

Is my data secure?

Accepted Answer

Absolutely. Your messages are protected with AES-256 encryption at rest and TLS encryption in transit. Our infrastructure runs on AWS, which maintains industry-standard security certifications including SOC 2 and ISO 27001. Only your chosen recipients will ever see your messages, and only when the delivery conditions are met.

Question 4

How does the delivery code system work?

Accepted Answer

Messages can be protected by a delivery method that requires two people to enter a code. You receive a unique two-part delivery code and choose who holds each part — for example your lawyer and your executor, or split between your children. Both parts must be entered together for the messages to be released, so no single person can release them alone. When the time comes, the two code holders combine their parts on our website. With extra-secure mode the code is shown only once and is never stored, so keep it safe; in standard mode we store it securely for you.

Question 5

What is an 'On a date' occasion?

Accepted Answer

An 'On a date' occasion sends your messages on a date you choose — perfect for birthdays, anniversaries, or future milestones. These deliveries run on credits and are protected: they survive a downgrade or a lapsed plan, and only deleting your account stops them. You can modify or cancel anytime before the chosen date.

Question 6

What is Auto-Delivery?

Accepted Answer

Auto-Delivery is Everlasting Email's dead man's switch. Available on Gold and Premium plans, it sends your messages if you miss your check-ins within the interval you set (up to around three months). It ensures delivery without anyone needing to hold a delivery code. You'll receive reminders 7, 3 and 1 days before your deadline — plus a final-day SMS if you've verified a phone number — and checking in resets the clock. You can also require your Trusted Contact to confirm before anything sends, and add an optional backup email for the reminders.

Question 7

Is Auto-Delivery a dead man's switch?

Accepted Answer

Yes — Auto-Delivery is a dead man's switch for your messages: you check in at an interval you choose (7 to 90 days), and if check-ins stop, your messages are delivered. Unlike a classic dead man's switch, you can require your Trusted Contact to confirm before anything sends, so a missed check-in alone never triggers delivery by accident.

Question 8

Can I require my Trusted Contact to confirm before Auto-Delivery sends?

Accepted Answer

Yes. When setting up Auto-Delivery you can turn on the option to require your Trusted Contact to confirm before sending (you'll need a verified Trusted Contact). With it on, a missed check-in no longer sends your messages automatically — instead your Trusted Contact is asked to release them, or decline if they know you're simply unavailable. A decline holds the messages (and reminds you to resume or delete them), and if no one responds, nothing is ever sent automatically. This guards against your messages going out while you're just travelling or unwell. Leaving it off is also fine — your messages then send automatically on a missed check-in, a trade-off you confirm at setup.

Question 9

Can I add a backup email for Auto-Delivery reminders?

Accepted Answer

Yes. On any Auto-Delivery occasion you can add an optional backup (second) email — your own or someone else's. It receives the same check-in reminder emails as your main inbox, so an email filter or inbox problem is less likely to cause a missed check-in.

Question 10

Will my Trusted Contact be told before my Auto-Delivery messages send?

Accepted Answer

It depends on your settings. If you required your Trusted Contact to confirm, they're asked to release or decline once your deadline passes. If you didn't require confirmation but have a Trusted Contact set up, they receive an informational heads-up as your deadline nears, so a real person can check on you — while your messages still send automatically.

Question 11

What happens when my plan expires?

Accepted Answer

We provide a 6-month grace period after expiration. During this time, your messages remain safe and your code holders can still release the messages from a two-person code - your loved ones will receive their messages. You simply cannot create new messages or edit existing ones until you extend your plan. 'On a date' occasions you've purchased will be delivered on their chosen dates even after your plan expires. The only exception is deleting your account, which permanently removes them.

Question 12

What is a Trusted Contact?

Accepted Answer

A Trusted Contact is someone you designate to help manage your Everlasting Email account if you become mentally or physically incapacitated. They can extend or renew your plan, view your account and subscription status, see your message counts, and release or decline an Auto-Delivery occasion. They can also see your code holder and recipient names, but only if you've chosen to share them. They cannot read your messages, see message subjects, or see the delivery codes themselves.

Question 13

Who can read my messages?

Accepted Answer

Only the recipients you designate can read your messages, and only after the messages are released. Our staff do not access the content of your messages in the normal course of operations. With extra-secure mode enabled, even we cannot see your delivery codes.

Question 14

What happens to my data if I delete my account?

Accepted Answer

When you delete your account, all your data is permanently deleted from our systems, including messages, videos, photos, file attachments, recipients, delivery codes, Auto-Delivery settings, and trusted contact settings. Financial records (invoices) are retained in anonymized form for 5 years as required by Australian tax law. This action cannot be undone.

Question 15

How does Everlasting Email ensure long-term reliability?

Accepted Answer

Everlasting Email is built to run on minimal resources. When the system isn't actively delivering messages, it costs almost nothing to operate. That keeps our prices low, our environmental footprint small, and means we can keep operating reliably for a very long time — whether we're serving a hundred families or a hundred thousand.

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